Return Policy

Return Policy

Effective Date: August 1st, 2025

At Optimiz Health, we stand behind the quality of our products and want you to feel confident in your purchase. Please review our return policy below for important details regarding eligibility and procedures.

Eligibility for Returns

Supplement Products

  • Returns are accepted within 30 days of delivery.

  • Products must be unopened, unused, and in their original packaging to qualify for a return.

  • Due to safety and quality control standards, we cannot accept returns of opened supplement products.

Non-Supplement Products

  • Non-supplement items may be eligible for return within 14 days of delivery, depending on the product type.

  • Items must be unused and in original condition.

  • Some specialty or made-to-order items may not be eligible for return.

Non-Returnable Items

We do not accept returns on:

  • Opened or used supplement products

  • Clearance or final sale items

  • Gift cards

  • Items damaged due to misuse or improper handling

How to Request a Return

To initiate a return:

  1. Contact our customer support team through the Contact page on our website.

  2. Provide your order number and reason for return.

  3. Wait for return authorization and instructions before sending any items back.

Returns sent without prior authorization may not be accepted.

Refunds

  • Once your return is received and inspected, we will notify you of the approval status.

  • Approved refunds will be issued to your original payment method.

  • Processing times for refunds may vary depending on your financial institution.

Original shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 5 business days of delivery. Include your order number and photos of the issue so we can review and assist you promptly.

Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please return the eligible item (if applicable) and place a new order.

If you have any questions regarding our return policy, please contact our support team. We are here to help and will review each case individually.

Optimiz Health — Designed for Daily Wellness.